Protecting Property

Protects Your Job

Customers appreciate the way you take care of their property. And they will often take offense and choose another company if their property is not treated well.  Your job could be in danger if you are not protecting customers’ property.  Here are a few ways to protect your job.

- Remove your shoes or wear shoe covers so you will not track dirt or grime onto customer's floors, especially carpeted areas. The customer who has to clean up a dirty trail from the front door to the furnace closet will not likely call your company back the next time the equipment needs service or replacement. When I moved in to a new home in a new neighborhood where a lot of new construction was going on there were still a lot of workman coming in and out of the house. And the streets and construction sites were full of mud and dirt. My wife and I were so appreciative when the workmen removed their shoes/boots at the front door.

- Carry coveralls or a change of clothes so that you will not carry the dirt and grime from one jobsite to another. See Making a Clean Impression, the July LearningHVACR.com Newsletter

- Check yourself and your tools over carefully. Dirty hands or tools can also carry dirt in from previous work. A little extra time and effort keeping them clean can really payoff. And clean well cared for tools work better and are easier to use. This saves time and time is money.

- Carry drop cloths, cardboard or other coverings to place on the floor or over furniture or other items to protect them from any dirt or grime that you stir up. One job I supervised involved working in a church over the pews in a sanctuary with 20 foot ceilings. The job took more than a week so we working on Saturdays and they had to be ready for church on Sunday. We were careful to make as little mess as possible and to clean up what mess we did make. When my boss received a letter from the church saying that they could hardly tell we had been there he could hardly wait to pat me on the back and to show the letter to other crews.

- Keep the underside of your vehicle clean so that you will not leave dirt or stains on customer driveways. If your vehicle drips oil or other fluids park on the street or carry a piece of cardboard to slide under your vehicle after you park. Many people, especially with newer homes are particularly sensitive to having drives or yards soiled. After they have worked hard to acquire that nice home they do not want it spoiled by a workman's carelessness. 

- In bad weather or when you have been driving on rural or dusty or muddy roads be careful not to park in the driveway or anywhere that you could deposit crud on the customer's property.

Keeping your job may depend upon protecting the customer's property.

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ClimateMaster Inc.      Air Assurance

B & L Heating and Air Conditioning Inc.

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