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13 Strategies of Highly Effective HVACR
Technicians By Mark Clemons Highly effective Heating, Ventilation, Air Conditioning and Refrigeration (HVACR) technicians are effective because they do specific things in specific ways. Modeling the behaviors of highly effective HVACR Technicians will lead to becoming highly effective. Becoming highly effective can lead to higher pay, promotions and a more effective and more profitable business. I am a licensed Oklahoma mechanical contractor, NATE certified HVACR technician, nationally certified teacher and national career and technical teacher of the year. I have spent over forty years as an HVACR technician, employer of HVACR technicians and trainer and educator of HVACR technicians. I have helped hundreds of people prepare for the Oklahoma Journeyman and Contractor exams. My former students are working for or running HVACR companies and government agencies all over Oklahoma and in several other states. As I visited with these former students and with advisory committee members from HVACR companies all over the United States I have collected these strategies for what it takes to make a highly effective technician. Strategy 1. Pay attention to what is going on; what you see and hear is what you get. Strategy 2. Know what you are doing; not knowing costs money. Strategy 3. Minimize the mess; messes cost customers. Strategy 4. Make the Company look good; a good image attracts customers. Strategy 5. Always ask why; finding the cause is worth the effort. Strategy 6. Create customer capital; you can bank on it. Strategy 7. Cut back on call backs; call backs cost big bucks. Strategy 8. Give more than is asked for; receive more than is requested. Strategy 9. Put it in writing; if it’s not in writing it doesn’t exist. Strategy 10. Be a good helper; even if you are in charge. Strategy 11. Be Prepared; doing it twice costs twice the price. Strategy 12. Be organized; do more with less time, effort and resources. Strategy 13. Keep up on the latest; what you don’t know can really hurt. If your technicians will study these strategies and behaviors and apply them to their own life and career you will find your income increasing and your company moving forward. To enroll your techs in this program where each of the 13 Strategies of Highly Effective HVACR Technicians will be explained in detail p Read what others have said who used these behaviors and what they say it has done for them. “In 1987 my dad and I
enrolled in the Heating and Air Conditioning class instructed by Mark Clemons at
You will find former students of Mr. Clemons working at or running nearly every Heating and Air Conditioning related business within 50 miles of Stillwater, and in many other cities across the country…” Barry Adams "…today I am working at the world headquarters of Hussmann Refrigeration, where I work as a Laboratory Technician. I test cases using a data acquisition system to gain information such as product temperature, superheat, sub cooling, BTU's per hour, etc. This data is used to research and develop prototype refrigeration cases. …When I first started, I never dreamed I would be where I am today. But I believe Mr. Clemons’ teachings laid a firm foundation from which I was able to reach heights I never thought possible." Ryan Stewart “I (was) a member of Mr. Clemons ACR Advisory Board… He is careful to ask for ideas and objectives from the Board and potential employers of his students…he is attuned to the real needs of the business and works to prepare his students to meet those needs… His approach is no nonsense. . . As a contractor and businessman, I have come into contact with some of Mark’s students… The quality of his students speaks eloquently of his abilities." Emmett J. Pybus "Mark Clemons changed my life... And the change was to improve my quality of life. Mark did far more than to teach me the curriculum, although he did that quite well. He taught me about what to expect out there in dealing with the public. He taught me a way of looking at problems that made them a challenge to be answered rather than a difficulty to be avoided whenever possible. Today, some ten years later... I am faced with a dilemma for which he is responsible: Do I write this letter on OSU Physical Plant letterhead, an organization which I serve as Mechanical Maintenance Supervisor, or on Dennis Air Conditioning Service stationary, a company which I own and operate? I owe it all to Mark..." Eugene Dennis
Mark I. Clemons, MSEd, NBCT and National CareerTech Teacher of the Year. For more information or to book Mark for a 13 Step Program contact him at 918 277-9864 or Mark@LearningHVACR.com Check out what people and organizations have said about Mark. |
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